Shipping Policy of Allbirdr

Last Updated: 2025.09.18

At Allbirdr (“we,” “us,” or “our”), we are committed to getting your orders of our natural material products—including merino wool shoes, flats, and eucalyptus-based clothing—to you as efficiently and smoothly as possible. This Shipping Policy outlines our processes for order processing, delivery timelines, shipping costs, and more, so you know exactly what to expect when you shop with us. By placing an order on our website, you agree to the terms of this Shipping Policy, as well as our Terms of Purchase and Privacy Policy.

1. Order Processing Time

After you place an order on our site, we will begin processing it within 1 business day (excluding weekends, holidays, and peak shopping periods like Black Friday/Cyber Monday). Our standard processing timeline is 1–3 business days—this includes verifying your payment, checking product stock, and preparing your order for shipment.

  • If an item in your order is temporarily out of stock (despite our best efforts to maintain accurate inventory), we will notify you via email within 2 business days of order placement. You can choose to wait for the item to restock (we’ll provide an estimated restock date) or cancel the out-of-stock item for a full refund (processed per our Refund Policy).
  • For orders with multiple items, we may ship them in separate packages (at no extra cost to you) if some items are ready to ship earlier than others. You’ll receive a separate shipping confirmation email for each package.

2. Delivery Timelines

Once your order is processed and shipped, delivery will take 6–12 business days to reach your specified address—this timeline applies to all destinations worldwide, with no distinction between domestic (U.S.) and international shipping.

  • Delivery timelines are estimates, not guarantees. They begin counting from the date your order is shipped (the date on your shipping confirmation email), not the date you placed the order.
  • Delays may occur due to factors beyond our control, including:
  • Customs processing (for international orders—see Section 5 for details);
  • Severe weather, natural disasters, or transportation disruptions;
  • Carrier delays (e.g., high package volume during holidays);
  • Incorrect or incomplete shipping addresses (see Section 4 for address requirements).

We will always keep you informed if we anticipate a significant delay (e.g., more than 3 days beyond the estimated delivery window) via email.

3. Shipping Costs and Coverage

Allbirdr offers free global shipping on all orders—there are no minimum order values, hidden fees, or additional charges for shipping, regardless of where you live in the world.

  • The “free shipping” benefit includes all standard delivery services we use (e.g., ground shipping for U.S. orders, international standard shipping for non-U.S. orders).
  • We do not offer expedited or express shipping options at this time—all orders are shipped via our standard, free delivery method.

4. Shipping Address Requirements

To ensure your order is delivered correctly and on time, please provide a complete, accurate, and up-to-date shipping address when placing your order. This includes:

  • Full recipient name (no nicknames or abbreviations that may confuse carriers);
  • Street address (including apartment, unit, or suite number, if applicable);
  • City, state/province, and postal/zip code (double-check for typos—incorrect codes are a common cause of delays);
  • Country (for international orders);
  • A valid phone number (optional but recommended—carriers may use it to contact you for delivery updates or issues).
  • If you realize you provided an incorrect address after placing your order, contact us immediately at [email protected] with your order number and the correct address. We can only update the address if your order has not yet been shipped—once it’s in transit, we cannot modify the delivery details (you’ll need to coordinate directly with the carrier using the tracking number).
  • Orders returned to us due to an incorrect or undeliverable address will be held for 14 days. We will notify you via email to confirm the correct address, and we can reship the order (free of charge) or issue a refund (per our Refund Policy) if you prefer. After 14 days without a response, we will automatically issue a refund.

5. International Shipping Notes

For orders shipped outside the United States, please note the following:

  • Customs and Duties: Allbirdr does not cover customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and will be collected by the carrier upon delivery. We recommend checking with your local customs office before placing an order to understand potential fees—we cannot estimate these costs, as they vary by country and order value.
  • Customs Documentation: We will include all necessary customs documentation (e.g., commercial invoice) with your order to facilitate smooth processing. The documentation will list the product type, quantity, and value (in USD, the currency of your order).
  • Restricted Countries: We currently ship to most countries worldwide, but we reserve the right to restrict shipping to countries where local laws or logistics challenges make delivery impractical. If we cannot ship to your country, you will be notified at checkout, and your order will not be processed.

6. Tracking Your Order

Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order. This email will include:

  • A unique tracking number (provided by our shipping carrier);
  • A link to the carrier’s website, where you can enter the tracking number to view real-time updates on your order’s status (e.g., “in transit,” “out for delivery,” “delivered”).
  • Tracking information may take 24–48 hours to update after your shipping confirmation email is sent—this is normal, as carriers need time to scan and process the package.
  • If you do not receive a shipping confirmation email within 4 business days of placing your order, check your spam/junk folder first (emails from “Allbirdr” or “[email protected]” may be filtered there). If it’s not in spam, contact us at [email protected] with your order number, and we’ll investigate.

7. Lost or Missing Orders

If your order does not arrive within 15 business days of the shipping date (3 days beyond the maximum estimated delivery window), or if the tracking information shows “delivered” but you have not received the package, follow these steps:

  1. Check for Delivery Attempts: Carriers may leave the package with a neighbor, at a secure drop-off location (e.g., a parcel locker), or leave a delivery notice with instructions to reschedule. Check these options first.
  2. Contact the Carrier: Use the tracking number to contact the carrier directly—they can provide details about the delivery location or any issues.
  3. Contact Us: If you still cannot locate the package, email us at [email protected] with your order number, tracking number, and a description of the issue. We will work with the carrier to investigate, and we will:
  • Reship the order (free of charge) if the package is confirmed lost;
  • Issue a full refund (per our Refund Policy) if reshipping is not an option (e.g., the item is out of stock).

We cannot process claims for lost or missing orders until 15 business days after the shipping date, as packages may still be in transit due to delays.

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery timelines, or global logistics. When we make changes:

  • We will update the “Last Updated” date at the top of this policy;
  • We will post the revised version on our website;
  • For significant changes (e.g., adjustments to delivery timelines or shipping costs), we will notify you via email (if you have an account with us) or a pop-up notice on our site before the changes take effect.

Your continued use of our website to place orders after the updated policy takes effect constitutes your acceptance of the changes. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or issues related to shipping—including order processing delays, tracking problems, or lost packages—please contact our customer support team at:

We aim to respond to all shipping-related inquiries within 1–2 business days and resolve issues as quickly as possible.