Terms of Use for Allbirdr

Last Updated: 2025.09.18

These Terms of Use (“Terms”) govern your access to and use of the Allbirdr website (the “Site”), including all content, features, and services offered on or through the Site (e.g., browsing product listings, creating an account, submitting feedback, or accessing blog content). Allbirdr (“we,” “us,” or “our”) provides the Site and its services to you (“you” or “user”) subject to your compliance with these Terms. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Terms of Purchase (as applicable).

1. Eligibility to Use the Site

To use the Site, you must:

  • Be at least 13 years of age (or have the consent of a parent or legal guardian if you are under 18);
  • Have the legal capacity to enter into a binding agreement (or have a parent/guardian act on your behalf if you do not);
  • Comply with all applicable laws, regulations, and these Terms.

We reserve the right to restrict access to the Site if we believe you do not meet these eligibility requirements.

2. Account Creation and Management

2.1 Account Registration

You may choose to create a user account on the Site to access additional features (e.g., saving order history, storing shipping addresses, or tracking orders). When creating an account, you must provide accurate, current, and complete information (e.g., name, email address) and keep this information updated. You may not use false or misleading information, or the identity of another person, to create an account.

2.2 Account Security

You are responsible for maintaining the security of your account password and for all activities that occur under your account. If you suspect unauthorized access to your account (e.g., a stolen password), you must notify us immediately at [email protected]. We are not liable for any loss or damage resulting from your failure to protect your account credentials.

2.3 Account Termination

We may suspend or terminate your account at any time, with or without notice, if:

  • You violate these Terms or our other policies;
  • We suspect fraudulent or illegal activity associated with your account;
  • Your account is inactive for an extended period (we will notify you via email before terminating an inactive account, where possible).

You may also delete your account at any time by contacting us at [email protected]—please note that deleting your account will remove access to order history and saved preferences, though we may retain certain data as required by law (see our Privacy Policy for details).

3. Permitted Use of the Site

You may use the Site only for lawful purposes and in a manner that complies with these Terms. Permitted uses include:

  • Browsing product listings, pricing, and information about Allbirdr’s products (made with natural materials like merino wool and eucalyptus);
  • Creating an account to manage orders and preferences;
  • Submitting legitimate feedback, questions, or inquiries (e.g., via email to [email protected] or contact forms on the Site);
  • Purchasing products in accordance with our Terms of Purchase.

4. Prohibited Uses of the Site

You may not use the Site for any purpose that is unlawful, harmful, or disruptive to us or other users. Prohibited activities include, but are not limited to:

  • Accessing or attempting to access restricted areas of the Site (e.g., administrative databases) without authorization;
  • Using automated tools (e.g., bots, scrapers, crawlers) to collect, copy, or extract data from the Site (unless we have given you prior written permission);
  • Uploading or transmitting viruses, malware, or other harmful code that could damage the Site or other users’ devices;
  • Posting, sharing, or transmitting false, defamatory, harassing, or offensive content through the Site (e.g., in comments, reviews, or messages);
  • Impersonating Allbirdr, our employees, or other users;
  • Using the Site to engage in fraud, identity theft, or other illegal activities (e.g., placing orders with stolen payment information);
  • Modifying, copying, distributing, selling, or licensing any content from the Site (e.g., product images, descriptions, logos) without our written permission.

5. Intellectual Property Rights

All content on the Site—including but not limited to logos, brand names, product images, descriptions, text, graphics, and software—is the property of Allbirdr or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Reproduce, modify, or distribute any Site content for commercial purposes;
  • Use Allbirdr’s trademarks (e.g., “Allbirdr”) or logos without our prior written consent;
  • Claim ownership of any content that belongs to Allbirdr or our licensors.

We grant you a limited, non-exclusive, non-transferable license to access and view the Site’s content for personal, non-commercial use only—this license terminates if you violate these Terms.

6. Third-Party Links and Content

The Site may contain links to third-party websites, services, or content (e.g., social media platforms, partner sites, or informational resources). These links are provided for your convenience only, and we do not control or endorse third-party sites.

  • We are not responsible for the content, privacy practices, or terms of use of third-party sites.
  • Accessing third-party links is at your own risk—we encourage you to review the privacy policies and terms of use of any third-party site before using it.

7. Disclaimer of Warranties

The Site and its content are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not warrant that:

  • The Site will be error-free, secure, or available at all times (we may experience downtime for maintenance or technical issues);
  • Product descriptions, images, or pricing on the Site are completely accurate, current, or free of errors (though we strive to maintain accuracy—see our Terms of Purchase for details on product availability and pricing);
  • The Site will be compatible with all devices or browsers.

To the fullest extent permitted by law, Allbirdr disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

To the fullest extent permitted by law, Allbirdr shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

  • Your use of or inability to use the Site;
  • Errors or inaccuracies in Site content;
  • Unauthorized access to or use of your account;
  • Third-party links or content;
  • Delays, interruptions, or technical issues with the Site.

This limitation applies even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for certain damages, so this provision may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold Allbirdr, our employees, directors, and partners harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your violation of these Terms or our other policies;
  • Your use of the Site (including any prohibited activities);
  • Your account activities (e.g., unauthorized use by someone else using your credentials);
  • Your content (if you submit content to the Site, such as reviews or feedback).

10. Modifications to These Terms

We may update these Terms of Use from time to time to reflect changes in our business practices, legal requirements, or the features of the Site. When we make changes:

  • We will revise the “Last Updated” date at the top of these Terms;
  • We will post the updated version on the Site;
  • For material changes (e.g., changes to account termination rules or liability limitations), we may also notify you via email (if you have an account) or a pop-up notice on the Site.

Your continued use of the Site after the updated Terms take effect constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Use, your account, or the Site, please contact us at:

We will respond to your inquiry within a reasonable timeframe and work to address your concerns promptly.