Terms of Purchase for Allbirdr
Last Updated: 2025.09.18
These Terms of Purchase (“Terms”) govern your purchase of products (including shoes, flats, and clothing made with natural materials like merino wool and eucalyptus) from Allbirdr (“we,” “us,” or “our”) through our website (the “Site”). By placing an order on our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site.
1. Order Placement and Confirmation
1.1 Order Submission
When you place an order on our Site, you are making a binding offer to purchase the selected products at the listed price (in USD, as specified in Section 4). All orders are subject to our acceptance, and we reserve the right to reject or cancel any order for any reason, including but not limited to:
- Insufficient stock of the requested product(s)
- Errors in product pricing or description
- Suspected fraudulent activity
- Violations of these Terms or our other policies
1.2 Order Confirmation
Upon receiving your order, we will send a confirmation email to the email address you provided, acknowledging that we have received your order. This email does not constitute acceptance of your order. We will send a second “shipping confirmation” email once your order has been processed and shipped—this email signifies our formal acceptance of your order, and a binding contract between you and Allbirdr will take effect at this time.
Please review your order confirmation carefully. If you notice any errors (e.g., incorrect product, size, or shipping address), contact us immediately at [email protected]—we cannot guarantee changes to orders after they have been shipped.
2. Shipping and Delivery
2.1 Processing and Shipping Times
We strive to process and ship all orders within 1–3 business days of order confirmation (excluding weekends and holidays). Once shipped, delivery will take 6–12 business days to reach your specified address. Please note:
- Delivery times are estimates and may be delayed due to factors beyond our control (e.g., customs processing, weather, carrier delays).
- We do not offer 加急配送 (expedited shipping) at this time—all orders are shipped via our standard delivery method.
2.2 Shipping Costs and Coverage
Allbirdr offers free global shipping on all orders, regardless of order value or destination. No additional shipping fees will be added to your order total at checkout.
2.3 Delivery Responsibilities
We will provide a tracking number in your shipping confirmation email, allowing you to monitor the progress of your delivery. Once the carrier confirms delivery of your order to the address you provided, responsibility for the product(s) passes to you. If you do not receive your order within the estimated delivery window, or if you believe your order was lost or stolen, contact us at [email protected] with your order number and tracking information, and we will assist you in resolving the issue.
3. Returns and Refunds
3.1 Return Eligibility and Period
You may return any unused, unworn, and undamaged products (with original tags and packaging intact) for a refund within 60 days of the delivery date. Returns that do not meet these criteria (e.g., used, damaged, missing tags) may be rejected at our discretion.
3.2 How to Initiate a Return
To start a return:
- Contact us at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
- We will respond with a pre-paid return shipping label (consistent with our global free shipping policy) and detailed instructions for packaging and sending the product(s) back to us.
- Ship the return package within 7 days of receiving the return label—delays may affect your refund eligibility.
3.3 Refund Processing
Once we receive and inspect your returned product(s) (and confirm they meet our return criteria), we will initiate a refund to the original payment method used for the order. Refunds typically take 5–10 business days to appear in your account, depending on your payment provider’s processing times.
Please note:
- Refunds will be issued in USD (the same currency used for the original purchase) and will include the full purchase price of the returned product(s). No additional fees (e.g., original shipping costs) will be deducted, as we offer free shipping for both initial orders and returns.
- If you received a defective or incorrect product, contact us immediately—we will arrange for a free replacement or a full refund, at your option, and cover all return shipping costs.
4. Pricing and Payment
4.1 Currency and Pricing
All product prices on the Site are listed and charged in United States Dollars (USD). We reserve the right to change product prices at any time, but changes will not affect orders that have already been confirmed (i.e., for which a shipping confirmation email has been sent).
4.2 Payment Methods
We accept the following payment methods:
- Major credit/debit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Other secure payment methods as indicated at checkout
All payments are processed through third-party payment processors (e.g., Stripe, PayPal) that comply with industry security standards (e.g., PCI DSS) to protect your payment information. We do not store full payment card details—see our Privacy Policy for more information on how we handle payment-related data.
4.3 Payment Authorization
By providing your payment information, you authorize us (and our payment processors) to charge the full order amount to your selected payment method. If your payment is declined, we will notify you via email, and your order will not be processed until payment is successfully authorized.
5. Product Information and Availability
We strive to provide accurate and up-to-date information about our products (e.g., descriptions, sizes, materials, colors) on the Site. However, we do not guarantee that all product information is error-free, and colors may appear differently on your device due to screen variations.
Product availability is subject to change without notice. If a product you ordered becomes unavailable after order confirmation, we will notify you immediately and issue a full refund (in USD) within 5–10 business days.
6. Modifications to These Terms
We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of these Terms and post the updated version on the Site. Your continued use of the Site to place orders after the updated Terms take effect constitutes your acceptance of the changes.
7. Contact Us
If you have any questions, concerns, or issues related to these Terms of Purchase, your order, returns, or refunds, please contact us at:
- Email: [email protected]
We will respond to your inquiry within a reasonable timeframe and work to resolve any issues promptly.